Minuteman MM-SVC-Platinum Platinum Service Package Site Survey, Remote Startup (2-Year Extended Warranty)

Minuteman is dedicated to ensuring customer satisfaction by offering comprehensive service programs designed to enhance your power protection experience. Whether you are beginning to invest in power protection or need a thorough evaluation of your setup, Minuteman’s optional add-on services simplify the process and improve the reliability of your power protection system.

Minuteman’s Platinum-Level Bundled Service Program

Pre-installation Site Survey

• Detailed review of site install location: This process ensures a smooth installation by assessing whether the location meets all environmental requirements and identifying potential restrictions, thus preventing any last-minute complications.
• Requirements assessment for delivery logistics: Identifies personnel availability and delivery needs to facilitate a seamless installation, preventing delivery delays and additional costs.
• Clearly defined delivery date: Ensures products arrive when the installation site is prepared, saving customers from unexpected freight charges due to delayed site readiness.
• Concierge shipping logistics services: Tailors shipping preferences to customer requirements, allowing for optimal security and logistical planning pre-installation.
• Electrical Infrastructure checklist: Confirms all necessary voltages and connections are available, helping to prevent delays due to miscalculations regarding electrical needs.
• Crucial equipment compatibility check: Ensures that all devices intended for connection to the UPS are compatible, avoiding costly amendments and installation delays.
• Convenient scheduling arrangements: Coordinates with all parties involved, minimizing labor costs and ensuring proper support during delivery and installation.

Remote (Virtual) Startup

• Thorough infrastructure checklist: Inspects the UPS installation environment to ensure safety and compatibility, mitigating risks before startup.
• Crucial connections confirmation: Validates the accuracy of the UPS input and output connections to guarantee correct functionality.
• Required voltage and capacity check: Assesses local utility voltages and capacities to ensure they meet installation requirements.
• UPS setup and equipment connection: Reviews and confirms that all connections to the UPS and associated equipment are in place, thereby ensuring operational safety and efficiency.
• Battery Pack configurations (if applicable): Checks that all devices are properly connected to the UPS to maximize performance.
• UPS startup and system optimization: Ensures the UPS is powered on correctly for optimal performance, rather than relying solely on basic operation.
• Verified UPS operation and connection: Confirms the system is running efficiently while examining all connected equipment to ensure operational integrity.
• Upgraded Warranty Extension (2 Years vs 1 Year): Provides additional peace of mind with an extended warranty, knowing all installation parameters are addressed.

Upgraded Warranty Level (Platinum vs Standard)

Top Priority Customer Service Status

• Advanced Warranty Replacement Service: Reduces potential downtime by sending a replacement unit prior to returning the faulty one, saving both time and money.
• Free Replacement Battery Service: Available once with proper registration of the Platinum Service Package, adding value for the customer.
• Free 2-Way Freight Service: Ensures hassle-free warranty replacement processes, redeemable with proper registration.
• Discounted Product Upgrade Replacements: Offers discounts up to 25% on upgrades if registered, maximizing customer savings.

Detailed Specifications for Minuteman Services