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- Home AutomationThousands of products in stockReady to ship Today.Product was successfully added to your shopping cart.Who We AreFor over 35 years SurveillanceVideo has earned the confidence of our customers by providing professional service and support. Stocking over 100,000 products of the latest electronic surveillance equipmentOur customers can rely on us to supply them with the right products for their needs and budget. So no matter what you are looking for in surveillance technology we can help you select a system that will fulfil your needs now, and into the future.
At SurveillanceVideo we pride ourselves on our old fashioned customer service, and it doesn't stop when you place your order. In fact our after sales service team will not only help you track your order and answer any technical questions, but they will also help you work through the installation of your equipment. If you have a question or a concern our friendly staff are always happy to help because service and expertise is our pledge to you.What We DoIn many cases video surveillance systems available off the shelf are not suited to every application and lack the flexibility of a custom designed system. For this reason, our experienced team of surveillance system experts is here to help you custom design a security system to suit your applications needs.
When it comes to video surveillance systems, one size does not fit all. Every application is unique and a security camera that might be the best option for one job is completely inadequate for another. We will assist you to select the best products for your application and combine them into a complete security system package with all the necessary components and cables. But we don't stop there, once you have received your system our technical team will help guide you through the installation process ensuring you get the best results from your new security system.Service & SupportWe don’t just have the highest quality products we also have the best service and support team to go with them. Our customer service is second to none helping to advise you on the best products to suit your application. Our friendly staff will help you make informed decisions on your equipment, even if you aren’t an expert in surveillance technology, and answer any questions you may have. If things don’t quite go according to plan our support staff are here to help. They can handle anything from installation advice to system troubleshooting and returns so no matter what problem you are having we can sort it out with the minimum of fuss.Low Price GuaranteeIf you find a lower price anywhere online on a new identical item, just show us the lower price from the competitors Authorized Reseller website and we will try our best to match the price. Auction style sites such as Ebay.com and Amazon.com we do not price match. We also do not price match "Wholesale Distribution sites" that require you to be a member, such as "Costco", "Sam's Club" and "BJ's".Returns Made SimpleOur pledge to you in the best service possible and this extends to our returns policy. If you are unsatisfied with your purchase and wish to return it, call our support team for an RMA number and return instructions to ensure a smooth return process. Returns without an RMA (Return Merchandise Authorization) number will not be accepted. Returns can be made within 30 days from the date the merchandise was received. Refunds will be issued via same payment method used at the time of purchase and will be to the value of items being returned minus any restocking fees.We know that waiting for your newly purchased products to be shipped is the hardest part of buying online. So to ensure that you get your order as soon as possible we ship all of our products within 24 hours.Common Shipping Questions
Free Shipping on orders of $500 or more*
*Receive free shipping when you purchase $500.00 or more of products offered by Surveillance-video.com today. If you spend $500.00 or more use the promotional code FREEUPS upon checkout and you will receive Free UPS Ground Shipping** to the continental 48 states. Alaska and Hawaii excluded. Orders exceeding a total weight of 60 lbs, oversized, and overweight items are not eligible for Free Shipping. Free shipping delivery times are slightly longer. Expect free shipping time to be 5 to 7 days. (ONLINE ORDERS ONLY) This offer cannot be combined with any other discount or promotion.
What's my shipping charge
The shipping charge depends on the weight and size of your order, the shipping method, and your distance from New York, New York. UPS shipping charges are calculated in real time with UPS' web site, using actual weight of items, shipping distance from New York, New York, and the published UPS rates. A nominal charge is added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order), and insurance ($1-5 per order).
You can find the shipping charge online before entering your credit card information and sending your final order. You can compare the shipping charge by changing the ordered item(s) in the shopping basket, the shipping method, and the destination.
Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air.
Why my shipping charge is zero ($0)?
Several reasons could cause $0 shipping charge to happen. First, a wrong shipping method may be chosen. For instance, UPS Ground may be chosen for an Alaska (AK) or Hawaii (HI) address. Second, the total weight for the order may exceed 100 Lb. Third, an "unrecognized" zip code or State may be entered in the shipping address.
In such situations, we will manually adjust the shipping cost. We normally will call you to verify the shipping cost before shipping.
When will my order be shipped?
Most orders placed before 2pm EST during business days are shipped on the same day for orders that are paid with credit card without any complications. Orders placed after 2pm and during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day. We may try to get orders with air shipment placed after 2pm EST during business days out on the same day, but there is no guarantee.
Some exceptions apply to the above statements. Exceptions are expensive consumer items, items that are specifically designated as "Normally shipped in 1-3 business days" in the item descriptions and drop shipped items. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone.
May I receive an email confirmation when my order is shipped?For UPS shipping methods, you'll receive an e-mail confirmation with package quantity, weights, and estimated delivery time at the evening hours after your package is shipped. Make sure that you enter a correct e-mail address on your order form.
Top Reasons for Order Delays
Billing information inconsistent with what's on the credit card record, requiring phone verification. To protect the credit card holder, we have to call, email or use other ways to verify that the credit card holder authorized this purchase. The verification process starts soon after a faxed order is received; however, it may take from a few hours to a few business days to complete, depending on the response we receive.
Billing address/name different from shipping address/name, requiring phone verification. Again, we must verify the credit card information before shipping to protect credit card holders.
High-value and consumer items are ordered without a manned, working phone number for phone verification. Chances for credit card fraud are much higher for these items. You must have a working phone number with your order. Sometimes, signed, dated, and faxed purchase orders are required.
Wrong address or zip code used in the order. Shipping companies can't deliver and may send the packages back to us.
No one at the shipping address to accept the package. The shipping company may send the package back to us.
Delays by shipping companies. Shipment could be temporarily "lost" by shipping companies for shipping addresses that are far away from New york, especially for UPS Ground. Occasionally but rarely it may take 10 or more business days for the package to show up. Please note that UPS does not guarantee air shipment to residential addresses.
Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Make your gift arrangements early.
Shortage of ordered item(s). We try to contact customers in case of shortages that will delay orders for more than one business day. We may split an order and ship items separately. Back ordered items are marked as "BO" on your packing slip.
Drop shipped items typically require more time to be processed. These items normally ship in 2-3 business days and are noted so under part availability section of each item.
Purchase orders may be delayed for us to verify account information. This is especially true for first time customers.
International Orders Questions
Any orders from outside of the USA must be pre-paid including shipping in advance by cashier's check, money order or direct bank wire transfer in US dollars. The shipping cost of international orders is often very high, making such transactions not appealing. Customers are responsible for customs duties and tariffs whenever applicable.
If you are serious about purchasing from us, please Click here to contact us. We'll send you a quote for the price and shipping. Then you can make arrangement for payment. We'll ship your order once the payment is confirmed.
*We do not ship Pelco brand products internationally.
Do you ship to Hawaii and Alaska?
Yes, we do. However, only UPS 2nd, UPS Next-Day Air, FedEx 2nd or NextDay Air (currently not shipping options), and USPS deliver to Hawaii, Alaska and other non-continental US addresses. UPS Ground or FedEx 3Day does NOT deliver to Hawaii, Alaska, Puerto
Do you ship to Puerto Rico, Guam, and US Virgin Islands?
Yes, we do. However, only UPS 2nd, UPS Next-Day Air, FedEx Air, and USPS deliver to Puerto Rico, US Virgin Islands, and other non-continental US addresses. UPS Ground does NOT deliver to Hawaii, Alaska, Puerto Rico, or US Virgin Islands. Do not choose UPS Ground or FedEx 3 Day as your shipping method. Please note that our online shipping calculator may underestimate the shipping charge to these addresses. When they do, we may adjust the shipping manually after receiving the order
Do you ship to APO/FPO addresses?
Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). Choose the "USPS for A/FPO address" as the shipping method.
- There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office.
- All USPS packages are shipped with return signature required to confirm the delivery.
- Please use AE or AP as the state for APO and FPO addresses.
Do you ship to Canada?
Yes we do, but only via UPS Standard to Canada, or Fedex Economy to Canada. Please note that our online shipping calculator may sometimes incorrectly estimate the shipping charge to these addresses. When they do, we may adjust the shipping manually after receiving the order.800-955-5201
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