Shipping & Delivery
The surveillance-video.com fulfillment team is committed to excellence. You can count on them to process your order and get your gear in transit to you as quickly as possible.
Free shipping coupons apply to orders under 39lbs, which ship to street addresses within the lower 48 states. The free shipping method will be the least costly of either UPS Ground Service (1-6 business days delivery) or US Mail Priority Mail (1-4 business days delivery).
If you prefer the alternate service that is not the least costly, you can select that service at checkout.
Free shipping does not apply to shipments to PO boxes, product order totals less than $100 after discounts, or to shipments outside the lower 48 states.
Free shipping sometimes does not apply to coupon codes.
When Will My Order Ship?
The surveillance-video.com fulfillment team is committed to excellence. They appreciate the opportunity to prepare your order. You can count on them to flawlessly process your order and get your gear in-transit to you as quickly as possible.
Orders placed before 2:00 PM Eastern Time ship the same business day. Orders received on holidays or after 2:00 PM are shipped the next business day. Orders received on weekends or after 2:00 PM on Friday are shipped Monday
Other Shipping Options
Product Totals Less Than $100 to the Lower 48 States: Shipping charges are customized based on your delivery address and the weights/dimensions of the items in your order.
Express Shipping: We offer several express shipping options. If available to your address, these options and charges will be displayed at checkout. The charges are customized based on your delivery address, and the weights and dimensions of the items in your order. We do not mark up express shipping charges; instead, we pass along our best volume discount to our customers.
Alaska and Hawaii: At checkout, you will be given a list of the available shipping options to your address. The charges are customized based on the weights and dimensions of the items in your order.
PO Boxes: We ship to PO Boxes via US Postal Service Priority Mail. The charges are customized based on the weights and dimensions of the items in your order. Please select the "Priority Mail" shipping method at checkout.
APO/FPO Addresses: We ship to APO/FPO addresses via insured Priority Mail. The shipping charges displayed at checkout are based on the weights and dimensions of the items in your order. Unfortunately, we cannot guarantee the delivery time to military addresses. It takes 1-3 days for Priority Mail to arrive at the primary military post office. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.S. (in most cases 7-14 days). The actual transit time depends on where you are stationed.
All Net 30 purchase orders must be paid by wire transfer, check, or money order. No credit cards will be accepted unless the 3% transaction fee is paid.
All special orders and custom orders are not returnable.
We may ship on pallets via UPS freight in certain situations.
International Customers are responsible for all taxes and import duties