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About us

387 Canal St New York,
NY 10013
Rel. 1.800.955.5201
Fax. 1.212.431.2622

 24 Hour Shipping
 Service & Support
 Lowest Price Guarantee
 Learning Centre
 Return Policy

Who We Are

For over 35 years SurveillanceVideo has earned the confidence of our customers by providing professional service and support. Stocking over 4000 products of the latest electronic surveillance equipment, our customers can rely on us to supply them with the right products for their needs and budget. So no matter what you are looking for in surveillance technology we can help you select a system that will fulfil your needs now, and into the future.

At SurveillanceVideo we pride ourselves on our old fashioned customer service, and it doesn’t stop when you place your order. In fact our after sales service team will not only help you track your order and answer any technical questions, but they will also help you work through the installation of your equipment. If you have a question or a concern our friendly staff are always happy to help because service and expertise is our pledge to you.


What We Do

In many cases video surveillance systems available off the shelf are not suited to every application and lack the flexibility of a custom designed system. For this reason, our experienced team of surveillance system experts is here to help you custom design a security system to suit your applications needs.

When it comes to video surveillance systems, one size does not fit all. Every application is unique and a security camera that might be the best option for one job is completely inadequate for another. We will assist you to select the best products for your application and combine them into a complete security system package with all the necessary components and cables. But we don't stop there, once you have received your system our technical team will help guide you through the installation process ensuring you get the best results from your new security system.


Why Choose Us

At Surveillance Video we only carry Professional Grade security products; this means that you can be assured that you are getting the highest quality components in every system we sell. Some manufacturers design several lines of products, Budget, Retail and Professional, in order to attract different customer levels. What you might find in other online stores is often sourced from the budget lines and while they might be cheap they won’t stand up to the test of time and most importantly will not produce the best results. The highest quality line of every manufacturer is their Professional Grade and that is all we carry. We might not have the lowest prices but we do give you the best value on top of the line equipment. These security systems are made of the finest quality parts and industrial decks, durable enough to operate 24 hours a day 365 days a year in some of the harshest environments in the world.


24 Hour Shipping

We know that waiting for your newly purchased products to be shipped is the hardest part of buying online. So to ensure that you get your order as soon as possible we ship all of our products within 24 hours.


Service and Support

We don’t just have the highest quality products we also have the best service and support team to go with them. Our customer service is second to none helping to advise you on the best products to suit your application. Our friendly staff will help you make informed decisions on your equipment, even if you aren’t an expert in surveillance technology, and answer any questions you may have. If things don’t quite go according to plan our support staff are here to help. They can handle anything from installation advice to system troubleshooting and returns so no matter what problem you are having we can sort it out with the minimum of fuss.

Lowest Price Guarantee

We believe that our customers deserve to have the lowest price on our market leading equipment, so we offer a guarantee. If within 30 days of purchasing any of our equipment you find the same model at a lower price just let us know, and we will refund you the difference plus an extra 10%. Just send us an email with a website link, a copy of an advertised price or a written quote and we will ensure you get the best value security devices every time.


Learning Center

For practical advice, tips, tricks and installation tutorials please visit our new learning centre. Here you will find all the resources you need to complete a smooth installation, from video tutorials covering how to install and tune your system, to tricks and techniques to make the job that little bit easier, it can be found here.


ERRORS AND INACCURACIES acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.

If an item is out of stock, may, in its sole discretion and at no extra cost to you, substitute another item for the out-of-stock item if, in its sole discretion, determines that the identical brand and product is available in a form that is of equal or greater value, for example, larger quantity, packaged with a trial sample, or with updated product packaging.


Return Policy



Is it safe to use my credit card on your site?

Shopping at is safe. Our site is protected by SSL encryption technology to prevent data theft. We use software provided by Verign! Store which has an outstanding reputation for providing shoppers the safest, most secure shopping environment possible.

What forms of payment do you accept?

We currently accept VISA, MasterCard, American Express, and Pay Pal for orders. It is our policy to not charge your card until we confirm your order has shipped.

How do I order items with Personal Checks, Cashier’s Checks or Money Orders?

Sorry, but at this time we do not accept Personal Checks, Cashier’s Checks or Money Orders.

Do you accept back orders?

We do not accept back orders. If an item is out of stock at our warehouse, we will not purposely offer it on our website. If an item is accidentally sold for which we have no inventory, we will notify you immediately and ask if you would like a replacement item. Out of stock orders will be cancelled and you will not be charged unless a replacement item is requested.

Do you charge sales tax on any item?

Sales tax will only be added to orders shipped to New York . We are required by law to charge sales tax on orders shipped to New York addresses which is calculated during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.


Shipping & Delivery

What's my shipping charge?

The shipping charge depends on the weight and size of your order, the shipping method, and your distance from New York, New York. UPS shipping charges are calculated in real time with UPS' web site, using actual weight of items, shipping distance from New York, New York, and the published UPS rates. A nominal charge is added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order), and insurance ($1-5 per order).

You can find the shipping charge online before entering your credit card information and sending your final order. You can compare the shipping charge by changing the ordered item(s) in the shopping basket, the shipping method, and the destination.

Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air.

Why my shipping charge is zero ($0)?

Several reasons could cause $0 shipping charge to happen. First, a wrong shipping method may be chosen. For instance, UPS Ground may be chosen for an Alaska (AK) or Hawaii (HI) address. Second, the total weight for the order may exceed 100 Lb. Third, an "unrecognized" zip code or State may be entered in the shipping address.

In such situations, we will manually adjust the shipping cost. We normally will call you to verify the shipping cost before shipping.

When will my order be shipped?

Most orders placed before 2pm EST during business days are shipped on the same day for orders that are paid with credit card without any complications. Orders placed after 2pm and during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day. We may try to get orders with air shipment placed after 2pm EST during business days out on the same day, but there is no guarantee.

Some exceptions apply to the above statements. Exceptions are expensive consumer items, items that are specifically designated as "Normally shipped in 1-3 business days" in the item descriptions and drop shipped items. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone.

May I receive an e-mail confirmation when my order is shipped?

For UPS shipping methods, you'll receive an e-mail confirmation with package quantity, weights, and estimated delivery time at the evening hours after your package is shipped. Make sure that you enter a correct e-mail address on your order form.

Top Reasons for Order Delays

Billing information inconsistent with what's on the credit card record, requiring phone verification. To protect the credit card holder, we have to call, email or use other ways to verify that the credit card holder authorized this purchase. The verification process starts soon after a faxed order is received; however, it may take from a few hours to a few business days to complete, depending on the response we receive.

Billing address/name different from shipping address/name, requiring phone verification. Again, we must verify the credit card information before shipping to protect credit card holders.

High-value and consumer items are ordered without a manned, working phone number for phone verification. Chances for credit card fraud are much higher for these items. You must have a working phone number with your order. Sometimes, signed, dated, and faxed purchase orders are required.
Wrong address or zip code used in the order. Shipping companies can't deliver and may send the packages back to us.

No one at the shipping address to accept the package. The shipping company may send the package back to us.
Delays by shipping companies. Shipment could be temporarily "lost" by shipping companies for shipping addresses that are far away from New york, especially for UPS Ground. Occasionally but rarely it may take 10 or more business days for the package to show up. Please note that UPS does not guarantee air shipment to residential addresses.
Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Make your gift arrangements early.
Shortage of ordered item(s). We try to contact customers in case of shortages that will delay orders for more than one business day. We may split an order and ship items separately. Back ordered items are marked as "BO" on your packing slip.

Drop shipped items typically require more time to be processed. These items normally ship in 2-3 business days and are noted so under part availability section of each item.
Purchase orders may be delayed for us to verify account information. This is especially true for first time customers.

International Orders Questions

Any orders from outside of the USA must be pre-paid including shipping in advance by cashier's check, money order or direct bank wire transfer in US dollars. The shipping cost of international orders is often very high, making such transactions not appealing. Customers are responsible for customs duties and tariffs whenever applicable.

If you are serious about purchasing from us, please Click here to contact us. We'll send you a quote for the price and shipping. Then you can make arrangement for payment. We'll ship your order once the payment is confirmed.

Do you ship to Hawaii and Alaska?

Yes, we do. However, only UPS 2nd, UPS Next-Day Air, FedEx 2nd or NextDay Air (currently not shipping options), and USPS deliver to Hawaii, Alaska and other non-continental US addresses. UPS Ground or FedEx 3Day does NOT deliver to Hawaii, Alaska, Puerto

Do you ship to Puerto Rico, Guam, and US Virgin Islands?

Yes, we do. However, only UPS 2nd, UPS Next-Day Air, FedEx Air, and USPS deliver to Puerto Rico, US Virgin Islands, and other non-continental US addresses. UPS Ground does NOT deliver to Hawaii, Alaska, Puerto Rico, or US Virgin Islands. Do not choose UPS Ground or FedEx 3 Day as your shipping method. Please note that our online shipping calculator may underestimate the shipping charge to these addresses. When they do, we may adjust the shipping manually after receiving the order

Do you ship to APO/FPO addresses?

Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). Choose the "USPS for A/FPO address" as the shipping method.
Please Note:

  • There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office.
  • All USPS packages are shipped with return signature required to confirm the delivery.
  • Please use AE or AP as the state for APO and FPO addresses.

Do you ship to Canada?

Yes we do, but only via UPS Standard to Canada, or Fedex Economy to Canada. Please note that our online shipping calculator may sometimes incorrectly estimate the shipping charge to these addresses. When they do, we may adjust the shipping manually after receiving the order.

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