Top Reasons for Order Delays

Billing information inconsistent with what's on the credit card record, requiring phone verification. To protect the credit card holder, we have to call, email or use other ways to verify that the credit card holder authorized this purchase. The verification process starts soon after a faxed order is received; however, it may take from a few hours to a few business days to complete, depending on the response we receive.
Billing address/name different from shipping address/name, requiring phone verification. Again, we must verify the credit card information before shipping to protect credit card holders.
High-value and consumer items are ordered without a manned, working phone number for phone verification. Chances for credit card fraud are much higher for these items. You must have a working phone number with your order. Sometimes, signed, dated, and faxed purchase orders are required.
Wrong address or zip code used in the order. Shipping companies can't deliver and may send the packages back to us.
No one at the shipping address to accept the package. The shipping company may send the package back to us.
Delays by shipping companies. Shipment could be temporarily "lost" by shipping companies for shipping addresses that are far away from New york, especially for UPS Ground. Occasionally but rarely it may take 10 or more business days for the package to show up. Please note that UPS does not guarantee air shipment to residential addresses.
Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Make your gift arrangements early.
Shortage of ordered item(s). We try to contact customers in case of shortages that will delay orders for more than one business day. We may split an order and ship items separately. Back ordered items are marked as "BO" on your packing slip.
Drop shipped items typically require more time to be processed. These items normally ship in 2-3 business days and are noted so under part availability section of each item.
Purchase orders may be delayed for us to verify account information. This is especially true for first time customers.