Shipping

Click here for Customer Care FREE SHIPPING Receive free shipping when you purchase $500.00 or more of products offered by Surveillance-video.com today. If you spend $500.00 or more use this promotional code at checkout: FREEUPS You will receive Free UPS Ground Shipping** to the continental 48 states. Alaska and Hawaii excluded. Orders exceeding a total weight of 60 lbs, oversized, and overweight items are not eligible for Free Shipping. Free shipping delivery times are slightly longer. Expect free shipping time to be 5 to 7 days. (ONLINE ORDERS ONLY) This offer cannot be combined with any other discount or promotion. Do you ship to APO/FPO addresses? Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). Choose the "USPS for A/FPO address" as the shipping method. Please Note: There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office. All USPS packages are shipped with return signature required to confirm the delivery. Please use AE or AP as the state for APO and FPO addresses. Tracking your Order On all order place via online, you will receive email notification that your order has been shipped. You can track your package below: After each shipment is release from our warehouse to UPS, you will be notified by email within 24-48 hours your tracking number. Once you receive your tracking number you may also enter it in the box provided below. Does not apply to products that are Drop Shipped directly from our manufacturer/distributor enter UPS tracking number: Drop Ship products (All products that start with "PO" example: "PO10273") are shipped separately directly from our manufactuter/distribution and are tracked differently. We will email you your drop ship tracking number separately, once we have been notified that the order has been shipped by our Drop Shipper. Should your package not arrived as the schedule date stated on UPS tracking report, please call us so that we can put a tracer on your delayed package. Surveillance-video.com will do everything we can to help you track your package, however we are not responsible for your lost or delayed package once the package has been scanned onto the UPS tracking system. It is the customers responsibility to give a shipping address that UPS will be enable the package to be deliverable. The UPS driver at his discretion may choose to leave the package at the door, if the package is left at the door, then it becomes the customers responsibility. It is advisable that the shipping address provided have someone to receive the package. There may be an additional fee charge for incorrect address listed on the order form, or for any change of address once the package has been shipped and in UPS's pocession. It is the customer's responsibility to provide the correct shipping address. We ship all our shipment via the services that United Parcel Service provides to all its customer. UPS does not guarantee delivery by a certain date, the 7-10 business shipping time frame is only a guideline. UPS does guarantee all air shipments like 3day select, 2nd day and Next day, when these air shipments are selected by the customer, we will ship using the selected air service, in the event UPS delivers the package late, only the portion of the the air services will be credited back to the customer. Please allow about 7 business days to receive your order from the date you need them. Normal processing time still applys even in air shipment. Surveillance-video.com assumes no liability for packages left at the door. It is highly recommended that the shipping address provided have an adult to sign for the package. Delivery of merchandise by UPS will take approximately 7-10 business days shipping date (weekends not included) Shipments designated Next Day, 2 Day and 3 Day will have priority and will arrive consecutively starting the day after date of shipment.

INTERNATIONAL SHIPPING

Shipping to Canada:

The charge you receive from Surveillance-Video.com covers the cost of the merchandise and shipping only. Certain charges, such as Customs fees, duties, and taxes may apply to your order and are in addition to the shipping charges incurred at the time of purchase. All additional charges are taken care of by the customer. We at Surveillance Video have no control over these additional charges, nor can we predict what amount they may add up to.

International Shipping:

International shipping may require a few additional days to reach you due to Customs. Customs policies differ from country to country, so please contact your local customs office for more information. Furthermore, the charge you receive from Surveillance-Video.com covers the cost of the merchandise and shipping only. Certain charges, such as Customs fees, duties, and taxes may apply to your order and are in addition to the shipping charges incurred at the time of purchase. All additional charges are taken care of by the customer. We at Surveillance Video have no control over these additional charges, nor can we predict what amount they may add up to. Please note that product manuals may not be in the language of the destination country. Additionally, the electrical requirements of products may be in a standard different from that of the destination country, in which case a converter is required. This converter is not supplied by Surveillance-Video.