What is a PMA?
The PMA provides an easy way for customers to protect their investment in Milestone surveillance solutions and to control the future cost of ownership.
Why get a PMA?
By purchasing a PMA for a Milestone product, the customer ensures that their video surveillance solution is always kept up to date with the newest available release of the software - without having to worry about any extra upgrading cost. It is in the nature of the best software that it continues to be developed and improved in response to customer needs and new technological advances. It is in the interest of the customer to take advantage of this development in the most cost-effective way.
What does a PMA include?
During the year covered by the PMA, customers are entitled to receive all generally-released new versions of their Milestone software, including both interim and major releases, changes, service packs and patches for the product.
How does a PMA work?
When buying an XProtect product license, the customer can choose to buy a PMA at the same time. Under the PMA, all upgrades are completely free of charge for one year. The software upgrades are delivered to the customer electronically throughout the year.
How long does it last?
The PMA covers one year from purchase. Prior to its expiration, your Milestone partner will be automatically sent emails to remind you about renewal. When upgrading to a new version of the product, the original PMA renewal date remains the same, i.e. the PMA renewal for the new product in most cases will occur in less than one year (being based on the PMA start date of your original product purchase).
What does it cost?
To purchase the PMA initially, it is offered together with the product at an additional cost of approximately 18% of the product’s Recommended Retail Price (RRP).
How is it purchased?
With new purchase: The PMA can only be bought along with a new product and not as an add-on to a product that has been bought previously.
When Upgrading: A customer can trade in a Milestone product (previously purchased without a PMA) at a value of 65% of its Recommended Retail Price, to upgrade to a newer version of XProtect, and purchase a PMA at that time. It is also cheaper to upgrade to larger editions of the software (more camera licenses). When upgrading, the PMA gives you a 100% return on your original investment (the upgrade discount equals the current RRP + 1 year PMA cost), while moving you forward to a better solution for your growing needs.
Measurable savings with a PMA
Milestone guarantees that new product releases are made 1 or 2 times a year. With one product upgrade (for example, an upgrade of XProtect version 4.0 to 4.1) the cost is only 18% of the new product version’s list price. This means that buying a one-year PMA is cheaper than buying one upgrade – and when there’s more than one upgrade a year, you’ve saved TWICE as much! Standard upgrade costs are normally 35% of a product’s RRP, whereas it would never be more than 18% of the RRP when you have a PMA.
I
cant say enough good things about these guys! They respond quickly to
questions and they back up their products. I recently purchased a
Samsung DVR from them, but it was defective from the factory. It was a
quick no-hassle exchange and they got me back up and running in no
time. I will definitely be shopping here more!
Dean, Arlington, TX
I have not hooked it up yet as this is not hooked it up yet as this is new construct up yet as this is new construct up yet as this is new construction and you canuilding before the drywall goes up, but it was
easy to select and arrived on time and when we asked for help to see if
we coulm
:)
Hank, Albuquerque, NM
I found Surveillance Videos sales staff to be extremely knowledgeable
and helpful, and their price-matching guarantee is excellent. They even
matched a competitors price that was nearly 30% below their normal
price. I will use them from now on when I need security cameras and
related hardware.
Jennifer, Cape Coral, FL
I enjoy the ease of shopping and ordering online, and with
surveillance-video.com, all of my orders were exact and prompt. I
almost feel hesitant to rate somebody so good for fear of being crowded
out by other buyers, I would like to keep them for myself if I could.
Thanks
Felix, Farr West, UT
Great prices, quick shipment and delivery! Just made the purchase for a
PC based home security system and have not dealt with customer service,
but everything from this merchant is exceptional. I will buy from this
company again!
Tyler, Saugus, CA
Excellent technical customer support to help me pick the appropriate
equipment. excellent working software; works as advertised!!! (Which is
not usual in the software industry, especially when hardware
integration occurs).
Gabriel, Ann Arbor, MI
Top quality service and customer support is what I like the most about
this company. It doesn�t matter how good the deal or the merchandise
is if the service is not there when you need it. I had a small problem
with one of my cameras and they took care of it promptly with no
hassle.
Peter, New York, NY
I purchased a couple of wireless cameras online and was pleased with
the ease of ordering. I received an email immediately notifying me of
the exact amount being charged to my credit card, how, and when they
would be delivered. I definitely will shop here again.
Susan, Marietta, GA
Very pleased with Surveillance Video purchase and follow up. The
digital recorder arrived with a failed hard drive. Called customer
service, and was immediately told a new unit would ship that day. The
new unit arrived the next day and UPS took the old one back. That�s
what I call customer service. These guys get an all around A+. Thank
you Surveillance...
John, San Francisco, CA
Product was exactly as advertised and 1/2 the price of what I paid just
two weeks before from a local merchant. Product shipped same day as
ordered and arrived 2 days later. Great seller and great service!
Mary, Boulder, CO
1 Year Product Maintenance Agreement for XPMSL
